Avaya Handsets


1600 Series IP Telephones

Summary

The 1600 Series of IP Telephones delivers familiar features at an attractive price point for businesses with basic communications needs. These phones are ideal for office, branch, and call center use and can be deployed alongside other Avaya telephones, ensuring that each employee has exactly the functionality needed. Combining the features of traditional and IP telephones, they deliver capabilities often found in higher-priced models.

All models feature backlit displays, high-quality full-duplex speakerphones, and buttons with dual LEDs (red and green) that give the user easy-to-read status information. They can support from three to 16 line appearance/feature keys and display up to four lines. This series includes the 16CC Agent Deskphone, designed specifically for call-center use.

Brochure

Features and Benefits

Get more for less
The 1600 Series offers telephone features not typically found in similarly priced competitive models. These include backlit displays, support for multiple call appearances, a two-way speakerphone, dual-lamp LEDs, fixed feature keys, and a context-sensitive user interface with soft keys.

Reduce transition/training time
For employees accustomed to traditional digital telephones, these models offer a familiar user interface including context-sensitive displays and fixed keys for conference, transfer, and hold. This improves productivity and eases the upgrade process.

Make a lasting investment
The 1600 Series delivers security, reliability, and performance.

Services

Software Support and Hardware Maintenance Avaya delivers consistent, continuous, cost-effective maintenance for maximum performance and reliability of communications applications and solutions. Improving operations and productivity ultimately leads to better customer service and increased revenue.

Protect your Avaya investments with competitively priced, global, standardized support services designed to give your business maximum flexibility.

Software Support and Software Support Plus Upgrades provide 24/7 remote technical support; access to software services packs, patches, and minor releases; and access to the Avaya InSite Knowledge Base of in-depth technical diagnostic articles and troubleshooting tips. Software Support Plus Upgrades also allows access to major communications software upgrades that provide substantial investment protection.

Communications Hardware Maintenance can include:

  • Remote technical support for hardware
  • Access to firmware patches and service packs
  • EXPERT SystemsSM Diagnostic Tools: monitoring, diagnostics, and resolution
  • Access to HealthCheck reports
  • Parts replacement
  • Onsite support on designated offers

Tech Info

The 1600 Series IP Telephones - Avaya one-X Deskphone Value Edition are cost-effective IP Telephones designed to support four user profiles: Walkup, Everyday, Navigator, and Call Center.

  • Walkup users use phones in locations such as common areas in offices, stockrooms, lobbies, or drop-in desks. Users are building visitors, employees, or even customers who need a phone with a simple, familiar interface.
  • Everyday users typically rely on several forms of communication, including voice and email. While Everyday users require a quality telephone, they rarely receive more than five or six calls per day. Cubicle workers, and sales staff within a retail store, are examples of Everyday users.
  • Navigator Users (Receptionists including those in the Branch and admins) are people who answer incoming calls, transfer customers to different departments or extensions, and monitor several line appearances throughout a typical day.
  • Call Center Agents are interfacing with customers throughout each work shift - and spend the majority of their time in conversation on the deskphone. Call Center Agents require specific ACD features to be available from their deskphone.

Common Value Edition Telephone Features

  • Each line button includes dual LEDs (red, green) providing explicit status for the user. For a familiar look and feel, these telephones include several fixed feature keys for common telephone tasks including conference, transfer, drop, hold and mute.
  • The display on all phone models is backlit for easier viewing in all lighting conditions.
  • A high quality two-way speakerphone. Full duplex on Avaya Communication Manager.

The Avaya 1603 IP Telephone

  • Designed for Walkup and Everyday user profiles (this telephone is especially practical when used in conjunction with the Avaya IP Softphone on Communication Manager or Phone Manager application on IP Office).
  • Supports 3 line appearances/feature keys.
  • The display on the 1603 measures two lines by 16 characters.

The Avaya 1608 IP Telephone

  • Designed for the Everyday user profile.
  • Supports eight line appearances/feature keys.
  • Support for a broad portfolio of Avaya wired and wireless headsets through its integrated headset jack.
  • A context-sensitive user interface and three softkeys and a four-way navigation cluster for scrolling through local contacts list or call logs.
  • The display on the 1608 measures three lines by 24 characters.

The Avaya 1616 IP Telephone

  • Designed for the Navigator user profile and managers needing one-touch access and a large display.
  • Supports 16 line appearances/feature keys on the phone itself and includes a 32-button expansion model, which provides access to a total of 48 feature keys or speed dial buttons.
  • Support for a broad portfolio of Avaya wired and wireless headsets through its integrated headset jack.
  • A context-sensitive user interface and three softkeys and a four-way navigation cluster for scrolling through local contacts list or call logs.
  • The display on the 1616 has an adjustable viewing angle and measures four lines by 24 characters.
  • Additional caller related information is displayed with active appearances for easier call handling.

The Avaya 16CC Agent Deskphone (SIP)

  • Purpose-Built for the call center, the 16CC features two headset jacks (for agent and supervisor) and no handset.
  • 16 available dual LED programmable buttons for one touch access to common ACD features such as logging in/out, changing work modes.
  • A context-sensitive user interface and three softkeys and a four-way navigation cluster for scrolling through Call Center Agent specific commands and features.
  • The display on the 1616 has an adjustable viewing angle and measures four lines by 24 characters.
  • Available on Avaya Communication Manager.